Improving the Experience with ERP, CRM, and Enterprise Software

• Define the enterprise software lifecycle.
• Define the sources and types of gaps between expectations and reality in enterprise software.
• Offer prescriptions, tools, tips, and techniques for closing the four types of gaps.
• Provide a framework for companies to define a simple, high-level ERP strategy.
• Review tools to use before and as part of improving the level of ERP use and satisfaction inside a company.
• Identify the costs to consider when embarking on improvement, upgrade, or replacement paths.
• Explain several approaches to managing, controlling, and achieving ERP satisfaction improvements.

PRESENTERS:

Scott Holter

Watch recording here.