Client Satisfaction Survey
Measuring What Matters: Client Satisfaction & Our Net Promoter Score
At Meaden & Moore, we measure what matters. Our client satisfaction survey gives us clear insight into how well we’re delivering on our commitment to exceptional service, proactive guidance, and trusted relationships. These results help us continually strengthen the experience you receive.
To deepen our understanding of client loyalty, we also track our Net Promoter Score (NPS) — a key benchmark used across professional services to measure how likely clients are to recommend their advisors. A strong NPS reflects clients’ confidence in our expertise, responsiveness, and ability to solve complex business challenges.
By combining survey insights with our NPS data, we’re able to:
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Identify what clients value most in their relationship with Meaden & Moore
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Pinpoint areas where we can elevate service, communication, and turnaround time
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Ensure our teams remain aligned with the evolving needs of the companies we serve
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Maintain the high standards that have earned us long-term trust across industries
Our goal is simple: listen, improve, and consistently deliver measurable value. Client feedback isn’t just a metric for us — it’s a roadmap that guides how we support your business today and anticipate what you’ll need tomorrow.
90.4%
Net Promoter
98.9%
Quality
93%
Responsiveness
93%
Needs
From Feedback to Results
Client feedback and our NPS aren’t just numbers — they inform every aspect of how we serve our clients. By listening closely, we can identify opportunities to improve processes, enhance communication, and deliver solutions that truly address each client’s unique challenges.
This data-driven approach allows us to:- Align our services with what matters most to clients
- Anticipate business challenges and provide proactive guidance
- Ensure timely, accurate, and high-quality outcomes
- Foster long-term partnerships built on trust and measurable value
“For more than 40 years, Meaden & Moore has helped Dreison International grow into a global brand, with assurance services, strategic tax planning and global acquisition support. They have worked with us through two generations of ownership and their technical expertise and approach to client service is impeccable. It’s the talented people at M&M that have been most appreciated; they have become more like family, which for our family business is important. They understand our business, market, culture and care about the success of our company as much as we do. They are not just an accounting firm, they are a trusted business partner standing alongside us as our needs grow and change.”
“Partnering with Meaden & Moore has been one of the best decisions for our business. Their team of highly skilled professionals consistently provides accurate, timely, and insightful financial guidance. Their attention to detail and personalized approach made a significant impact on our operations and growth strategy. We've found a reliable partner who understands our unique needs and works tirelessly to ensure our financial success. I highly recommend Meaden & Moore to any organization looking for top-notch accounting & advisory services. Amazing people, amazing company!”
“Great partnership, understanding of the business and insights on how to run it better.”
“Our team from Meaden & Moore is a pleasure to work with, and they consistently provide excellent client service.”
“Kendra and Cory provide excellent customer service, and they are responsive to our needs. Strong communication and relationship skills.”
Client Success Story Insights
Our success stories showcase how we apply expertise, collaboration, and insight to solve clients’ toughest challenges.
Solar Farm Copper Theft: Business Interruption Loss Analysis and Operational Impact
Healthcare Organization Impacted by a Cyber-Related Business Interruption
Beyond Compliance: Unlocking Operational Insight Through Audit
Expert Guidance for a Trusted Long-Term Care Facility
How Meaden & Moore Exposed Insurance Fraud with Forensic Accounting
How Meaden & Moore Challenged a $5M+ Speculative Damages Claim
Clerks of Works and Review of Remediation Invoicing
Team-Driven Results in a Complex Insurance Claim
Evaluating Manufacturing Operations: Production Relocation and Financial Impact
Contact Us
Tell Us About Your Experience.
Your feedback helps us improve and continue delivering exceptional service. Reach out with questions, suggestions, or to share your experience — we’re listening.
