Measuring What Matters: Client Satisfaction & Our Net Promoter Score
At Meaden & Moore, we measure what matters. Our client satisfaction survey gives us clear insight into how well we’re delivering on our commitment to exceptional service, proactive guidance, and trusted relationships. These results help us continually strengthen the experience you receive.
To deepen our understanding of client loyalty, we also track our Net Promoter Score (NPS) — a key benchmark used across professional services to measure how likely clients are to recommend their advisors. A strong NPS reflects clients’ confidence in our expertise, responsiveness, and ability to solve complex business challenges.
By combining survey insights with our NPS data, we’re able to:
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Identify what clients value most in their relationship with Meaden & Moore
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Pinpoint areas where we can elevate service, communication, and turnaround time
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Ensure our teams remain aligned with the evolving needs of the companies we serve
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Maintain the high standards that have earned us long-term trust across industries
Our goal is simple: listen, improve, and consistently deliver measurable value. Client feedback isn’t just a metric for us — it’s a roadmap that guides how we support your business today and anticipate what you’ll need tomorrow.
