Healthcare Organization Impacted by a Cyber-Related Business Interruption

When a cyberattack disrupted a third-party medical clearinghouse responsible for billing and claims processing, a national healthcare organization faced immediate operational challenges. The clearinghouse supported essential revenue cycle functions, and the disruption significantly impaired the organization’s ability to process claims, submit billing, and maintain normal workflows.

As a result, the organization experienced widespread administrative disruption while continuing to manage patient care and day-to-day operations. Meaden & Moore was engaged to provide independent financial and operational insight into the true business interruption impact and support informed decision-making.

In this success story, we go over:

• Business Interruption Assessment:

  Evaluated how the cyberattack disrupted billing, claims processing, and related operational functions, identifying which business processes were affected and how those disruptions interfered with normal activity.

• Scope and Duration of the Interruption:

  Reviewed the timing and progression of the disruption to understand how long operations were impaired, when activity began to normalize, and the overall operational impact period.

• Financial Reconciliation and Impact Review:

  Aligned operational disruption with financial data to assess how the interruption of billing and claims processing affected overall business activity and performance.

• Objective, Independent Expertise:

  Provided clear documentation and unbiased evaluation of the business interruption, supporting streamlined settlement through consistent communication with the policyholder and client.

To access the full success story, fill out the form on this page.