Cyber Incident Response: Evaluating Business Interruption Across a Multi-Location Dealership

A multi-location car dealership experienced a cyber incident that significantly disrupted its operations. The event impaired critical software systems used to manage daily business functions, including sales processing, service operations, and financial transactions.

As a result, several locations were unable to operate at normal capacity, creating immediate interruptions to revenue-generating activities. With systems compromised, the dealership faced challenges in maintaining business continuity, processing transactions, and tracking financial performance during the disruption period.

Because the dealership operated across multiple locations—each experiencing varying levels of impact and recovery timelines—stakeholders required an independent evaluation to determine the extent of business interruption losses. A key focus was distinguishing losses directly attributable to the cyber event from normal business fluctuations such as seasonality, inventory levels, and market conditions.

Meaden & Moore was retained to independently evaluate the financial impact of the incident. By combining forensic accounting methodologies with an understanding of multi-location operations and system dependencies, the team provided clarity on the true economic impact of the disruption and supported stakeholders throughout the claims process.

In this success story, we go over:

• Cyber Incident & System Impact Assessment: Evaluated how the cyber event affected core dealership systems and disrupted operations across multiple locations.

• Multi-Location Financial Analysis: Collected and standardized financial data across impacted locations to assess lost sales, service revenue, and operational downtime.

• Business Interruption Loss Quantification: Applied forensic accounting methodologies to isolate and quantify losses directly attributable to the system outage.

• Independent Forensic Accounting Evaluation: Distinguished between financial impacts caused by the cyber incident and those related to normal business variability.

• Clear Stakeholder Communication: Delivered structured, easy-to-understand findings to help insurers, attorneys, and stakeholders align and move toward resolution.

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